“BURUNDUK” company returns and exchanges goods of proper and improper quality in accordance with the Law “On Protection of Consumer Rights”.
Within 14 days from the moment of purchase, you have the right to return or exchange the product.
Return delivery of goods of appropriate quality is carried out at the expense of the buyer.
The procedure for returning goods of proper quality*:
- call the number 0992945460 and inform about the intention to return the paid product;
- send the goods to us by carrier;
- inform the declaration number of the sent parcel and the bank card number to refund the value of the goods;
- after receiving, checking the contents of the package for compliance with the terms of returning the product, we will refund your money to your bank card or send another product within 3 working days.
Goods of inadequate quality cannot be exchanged or returned.
Procedure for returning goods of inappropriate quality**:
- call the number 0992945460 and inform about the intention to return the paid product;
- inform the declaration number of the sent parcel and the bank card number for the refund;
- after receiving the product within 3 working days, we return the money to your bank card or send another product.
- All carrier services or money transfer fees are at the expense of the company.
*A good quality product is:
- the product has not been used and has no signs of use by the consumer: scratches, chips, scuffs, stains, etc.;
- the product is fully assembled and the factory packaging has been preserved;
- all labels and factory markings are preserved;
- the product retains its commercial appearance and its consumer properties.
**Goods of inadequate quality should be considered to be those that do not meet the requirements of regulatory documents or the requirements for it, the information provided by the manufacturer or seller.
The exchange and return of goods is carried out through Nova Poshta or at the address: Kyiv, st. Volkhovska 4, 02092.
We cover shipping costs only if the product was of poor quality. If the product is of proper quality, all costs are borne by the buyer.
According to the Law “On the Protection of Consumer Rights”, the company can refuse the consumer to exchange and return goods of proper quality, if they belong to the categories specified in the current List of non-food goods of proper quality, not subject to return and exchange.
